Shipping Policy – TEENWENCH
Thank you for shopping at TEENWENCH! We want to ensure a smooth and satisfactory shopping experience for our customers. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before making a purchase.
- Order Processing Time: We strive to process and ship orders within 1-3 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods. Orders are processed on business days (Monday to Friday), excluding weekends and holidays.
- Shipping Methods and Carriers: We offer various shipping methods to accommodate your needs. The available shipping methods and carriers will be displayed during the checkout process. The shipping carriers we work with include [list of carriers]. Please note that the availability of shipping methods may vary depending on the destination.
- Shipping Fees: The shipping fees for your order will be calculated based on the selected shipping method, package weight, and destination. The applicable shipping fees will be displayed during the checkout process. Please note that additional fees, such as customs duties or taxes, may apply for international orders.
- Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.
- Delivery Time: The estimated delivery time will depend on the selected shipping method and the destination of your order. Please note that delivery times are approximate and may be subject to delays caused by unforeseen circumstances, such as weather conditions or customs clearance processes.
- Order Status and Support: You can check the status of your order and track your shipment by logging into your account on our website. If you have any questions or need assistance regarding your order or shipping, please contact our customer support team at [email address]. We will be happy to assist you.
- Shipping Restrictions: Some items may be subject to shipping restrictions due to their size, weight, or nature. In such cases, additional shipping charges may apply, or the item may be unavailable for shipping to certain locations. We will notify you if any shipping restrictions apply to your order.
- Lost or Damaged Packages: While we take utmost care in packaging and shipping your orders, we are not responsible for any lost, stolen, or damaged packages during transit. If you encounter any issues with your package, please contact the respective shipping carrier to file a claim.
- Returns and Exchanges: For information regarding returns and exchanges, please refer to our Return and Exchange Policy. Shipping fees associated with returns or exchanges are the responsibility of the customer unless otherwise stated.
If you have any further questions or concerns regarding our Shipping Policy, please contact our customer support team at email@example.com